Frequently Asked QuestionsJanuary 7, 2021
Frequently Asked Questions (FAQs)
HOW CAN I HAVE MY PACKAGE SHIPPED TO MY LOCATION?
By default, the delivery method on your Renny’s Clothiers account is Local Pickup. Admittedly, this method might not work for all clients. If you’ll prefer your selected items shipped to your location, a delivery service agency will be arranged to get it to you on the agreement that the delivery charges will be paid on delivery. Send a chat to our staff via WhatsApp on 07030204578 to make delivery arrangements.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at firstname.lastname@example.org
HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Members who ship their orders within Nigeria should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Direct Bank Transfer and Pay On Delivery (T&C applies).